![]() ![]() ![]() The store credit will be valid for six months. Should our efforts to reach you fail, we will issue your refund in the form of a store credit, which will be sent to you via email. We will do our best to reach out to you in the event that the card on file has expired. By default, we will process the refund to the original form of payment, unless you specify you’d prefer store credit. We will issue your refund within 3-5 business days of the receipt of your return. Please visit our return page to request a return. The neoprene blend wrap conveniently holds the gel pack in plACE and is adjustable. It includes a reusable gel pack that is microwaveable for heat therapy and can be plACEd in the freezer for cold therapy. If you need additional assistance, please contact the product manufacturer directly for more details on receiving a repair or replacement. The ACE Reusable Hot & Cold Multipurpose Wrap delivers hot or cold therapy with an insulated compression wrap. Please refer to the product manual for troubleshooting on electronic devices. If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund. Please note: refunds are issued to the original form of payment or as a store credit. We will not be able to issue any credits after this 30 day period If you experience any issues with delivery or items, please contact us within 30 days of receiving your shipment confirmation email. Breast pumps, defibrillators, and pillows are not returnable, no exceptions. We accept returns of brand new, unopened, unused items in their original packaging within 30 days of delivery, except for breast pumps, defibrillators, pillows, and items marked as non-returnable. ![]()
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